Job Summary

We are hiring a Call Center Representative for a temp-to-hire opportunity in Jacksonville, FL. This 100% onsite role is ideal for a customer-focused professional who enjoys helping people, solving problems, and working in a structured, fast-paced call center environment.

As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls while delivering accurate information and professional support. This opportunity offers weekly pay, a consistent Monday through Friday schedule, no weekends, paid training, and the potential to transition into a permanent position after approximately six months.

This is a great fit for someone who values supportive leadership, positive teamwork, clear expectations, and opportunities for career growth within a stable customer support environment.

Key Responsibilities

- Answer inbound customer calls and assist with questions, service requests, account updates, and general support needs.
- Place outbound calls for follow-up, scheduling, customer outreach, or issue resolution as needed.
- Provide accurate information, resolve customer concerns efficiently, and escalate complex issues when appropriate.
- Document customer interactions clearly and accurately in the company CRM or internal systems.
- Verify customer information while maintaining confidentiality and professionalism.
- Meet quality, productivity, attendance, and customer satisfaction goals in a fast-paced call center setting.

Compensation and Benefits

- Pay: $17.50 per hour.
- Weekly pay.
- Schedule: Monday through Friday, 9:00 AM to 6:00 PM.
- No weekends.
- Location: Jacksonville, FL 32256.
- Work arrangement: 100% onsite.
- Employment type: Temporary-to-permanent, 6-month contract with opportunity for permanent hire.
- Start date: October 12th 2026
- Paid training provided.
- Training schedule: 4 weeks, Monday through Friday, 10:00 AM to 7:00 PM.
- No time off is allowed during training.
- Career growth opportunities within the organization.

Required Qualifications and Skills

- Handle inbound and outbound customer calls in a professional call center environment.
- Resolve customer concerns, provide accurate information, and escalate complex issues as needed.
- Document customer interactions in CRM or internal systems with accuracy and attention to detail.
- Meet call quality, productivity, attendance, and customer satisfaction expectations.

- High school diploma or GED required.
- 1 to 2 years of customer service or related experience preferred.
- Strong verbal and written communication skills.
- Solid computer skills with the ability to navigate multiple systems at the same time.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Positive attitude, professional demeanor, and dependable attendance.
- Ability to maintain confidentiality when verifying and handling customer information.

Preferred Qualifications

- Previous call center experience.
- Experience using CRM systems or internal customer support platforms.
- Prior experience handling both inbound and outbound customer calls.
- Ability to adapt quickly to new systems, policies, products, and procedures.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.