Call Center Representative

Position Overview
We are seeking a dependable and detail-oriented professional to support coordination efforts by accurately documenting project information and identifying work locations using physical maps. This role is ideal for someone who has strong directional awareness, can confidently interpret roadways and landmarks on a printed map, and understands geographic positioning without relying solely on GPS.

Success in this position requires careful listening, accurate data entry, excellent spelling and typing skills, and the ability to clearly communicate information to customers. A genuine “How can I help?” mindset is essential.

Key Responsibilities

-Respond to inbound calls
-Listen carefully to customer requests and gather complete, accurate project details
-Enter and document information with a high level of accuracy and attention to detail
-Relay project information clearly and efficiently to stakeholders
-Remain calm, courteous, and solution-focused during high-volume or urgent situations

Qualifications

-High school diploma or equivalent required
-Minimum of 2 years of experience in a customer-facing role preferred
-Strong ability to read and interpret a physical map and understand directional orientation
-Excellent active listening skills and clear verbal communication
-Strong typing and spelling skills (40+ WPM required)
-Comfortable navigating multiple computer applications simultaneously (web-based systems, Chrome, Microsoft Office, Microsoft Teams/Zoom)
-Ability to remain composed under pressure
-Flexible schedule availability
-Schedule Information
-The work week runs Sunday through Saturday.

Open positions include:

-Monday–Friday, 9:00 AM – 5:30 PM (occasional winter weekend coverage)
-One core shift: 2:30 PM – 11:00 PM with rotating days and weekend work

Training

Comprehensive in-office training is provided in Duquesne, PA for a minimum of 8 weeks to ensure confidence in map reading, directional accuracy, systems navigation, and customer communication.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.