Provides phone support to address the needs of members or providers, while actively listening to thoroughly understand the
type of assistance required
• Asks appropriate questions to determine the suitable procedures to resolve customer issues and/or questions
• Documents all interactions in computer systems
• Researches complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues


1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office
setting environment using the telephone and computer as the primary instruments to perform job duties
• Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
• Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8-hour shift schedules during our normal
business hours of (7:00am to 12:00am) (Need to be available for a rotating schedule on Saturdays)
• Bilingual Spanish/English proficiency



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.