A Call Center Operator opportunity is available in San Bernardino, CA. This temp role is ideal for a dependable, compassionate customer service professional who enjoys helping individuals, answering questions, organizing information, and keeping client records accurate. Required Qualifications and Skills
In this role, you will handle high-volume phone and email communication, assist clients with utility assistance program inquiries, schedule appointments, and support clerical processes that help clients receive timely service. This is a strong opportunity to join a mission-focused, team-oriented workplace where professionalism, empathy, accuracy, and reliability are highly valued. Candidates who thrive in supportive office environments and want to build long-term administrative and customer service experience are encouraged to apply.
Key Responsibilities
- Answer high-volume incoming calls and emails related to utility assistance programs.
- Provide program information, respond to routine client questions, and address concerns professionally.
- Make outbound calls to schedule and confirm client appointments.
- Receive, review, print, scan, organize, and file applications and supporting documents.
- Update client databases with application status, client concerns, and other relevant information.
- Prepare notification letters, maintain logs, greet visitors, relay messages, and complete administrative tasks as assigned.
- Handle high-volume inbound calls and email inquiries from clients seeking utility assistance information.
- Schedule and confirm appointments while maintaining accurate client records and documentation.
- Review, scan, organize, and update applications, supporting documents, and database records.
- Provide professional, confidential, and compassionate customer service in a fast-paced office setting.
- High school diploma or equivalent required.
- At least 1 year of previous call center, customer service, and data entry, experience.
- Proficiency with Microsoft Office, especially Outlook, Word, and Excel.
- Strong verbal and written communication skills.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
- Professional telephone etiquette and a customer-focused attitude.
- Ability to handle confidential information with discretion.
- Comfortable communicating with individuals from diverse backgrounds.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.