A prominent Global IT Services company located in Downtown Manhattan is actively seeking candidates for the position of Technical Helpdesk Call Center Representatives.

We offer a competitive pay rate of $19/hour for a long-term temporary position. The office is conveniently situated across from the World Trade Center and is easily accessible by public transportation.

Requirements:
-1-2 years of experience in technical support and call center operations
-Exceptional communication skills, both verbal and written
-Professional and patient demeanor in customer interactions
-Flexibility to work various shifts, including nights, weekends, and holidays

Responsibilities:
-Provide technical assistance to customers, including password resets and basic troubleshooting
-Uphold a high level of professionalism and deliver outstanding customer service on all calls
-Work with a Customer Service CRM that automatically routes calls to ensure efficient handling of inquiries
-Follow scripts and protocols for assisting callers to maintain consistency and quality of service
-Enter detailed notes into the CRM system to document customer interactions and resolutions
-Escalate calls when needed based on policies and procedures to address complex issues effectively

If you meet the qualifications for this role and align with our requirements, we encourage you to submit your application immediately for prompt consideration. Don't miss this chance to join a dynamic and expanding IT Services company!

Apply now for immediate consideration!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf