Location: Nashville, TN 37209 - onsite then transition to hybrid. FREE PARKING.
Hours: M-F 8am-5pm
Duration: Temp-Hire
Pay rate: $18.50/hr + benefits

About the role
We are looking for a Customer Service Representative to manage high-volume inbound and outbound calls, resolve customer inquiries and issues efficiently, document interactions accurately, and maintain a professional, customer-focused approach to meet quality and performance metrics.

Key Responsibilities
Answer high-volume inbound and/or outbound calls
Resolve customer questions, concerns, and complaints professionally
Document call details accurately in CRM systems
Follow scripts, policies, and procedures
Meet or exceed performance metrics (AHT, QA, CSAT, attendance)
Escalate complex issues when necessary
Maintain a positive, customer-focused attitude
Protect customer confidentiality and sensitive information

Requirements
High school diploma or GED (required)
Previous customer service or call center experience preferably in insurance or healthcare
Strong verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Active listening and problem-solving skills
Professional phone etiquette
Reliable attendance and punctuality

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.