Customer Service Representative (On-Site) Responsibilities:
Are you passionate about helping customers and providing outstanding service? Join our growing team! We are looking for motivated individuals with strong communication skills and a customer-focused mindset to support our Call Center operations.
Location: On-Site
Shift Available: 🕧 12:30 PM – 9:00 PM
Training Schedule: ✅ Monday through Friday (training hours expected to match the regular shift; final schedule to be confirmed).
Availability Requirement: ✅ After training, candidates must be available to work weekends as needed. ✅ Flexibility to work Saturday and Sunday shifts is required based on business needs.
Handle inbound customer calls in a professional and courteous manner.
Assist customers by answering questions and resolving concerns.
Accurately document customer interactions in company systems.
Meet quality, productivity, and customer service expectations.
Maintain a positive and solution-oriented attitude.
Qualifications:
Previous Call Center or Customer Service experience preferred.
Strong verbal and written communication skills.
Basic computer proficiency.
Ability to multitask in a fast-paced environment.
Availability to work the assigned shift and weekends as required.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.