We are seeking a reliable and professional Bilingual Customer Service Representative to join our team. The ideal candidate is fluent in both Spanish and English and is passionate about delivering excellent customer support. This role involves handling inbound calls, assisting clients with questions, and providing clear, accurate information in a fast-paced environment.

Key Responsibilities:

Answer incoming customer calls in a timely and professional manner
Assist clients with questions, concerns, and service-related inquiries in both Spanish and English
Provide accurate information about products, services, and policies
Document customer interactions and maintain detailed records
Resolve customer issues efficiently while maintaining a positive experience
Manage multiple tasks simultaneously, including calls, data entry, and follow-ups
Collaborate with team members and other departments as needed

Qualifications:

Fluency in both Spanish and English (required)
Previous customer service experience preferred
Strong verbal communication and active listening skills
Ability to multi task and work in a fast-paced environment
Basic computer skills and familiarity with customer management systems
Problem-solving skills and attention to detail
Professional, courteous, and customer-focused attitude

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.