Job Title: Customer Service Representative (CSR)
-Location: Newbury Park, CA
-Pay: $22-25/hr DOE

-Position Overview:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for managing incoming calls, processing customer orders, and providing accurate information in a professional and timely manner. The ideal candidate is organized, responsive, and comfortable working within an ERP system in a fast-paced environment.

-Key Responsibilities:
• Answer incoming phone calls and respond to customer inquiries
• Enter customers orders received by phone and email into the ERP system
• Review and process EDI and eStore orders accurately
• Track orders and provide timely customer updates and notifications
• Transfer calls to Accounting Representatives and Technical Support staff as needed
• Maintain accurate documentation of customer interactions and transactions
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction

-Qualifications:
• Previous customer service or order entry experience preferred
• Experience working with ERP systems, EDI, or online order platforms is a plus
• Strong data entry skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and manage priorities effectively
• Professional, team-oriented attitude with strong problem-solving skills

****Please send resume to Veronica Vasquez at AppleOne Ventura. Thank you!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.