Job Summary Required Qualifications and Skills
A growing organization in Maitland, FL is hiring Bilingual English/Spanish Collectors for a temp-to-perm opportunity within its Collections team. This onsite role is ideal for a professional communicator who is comfortable handling high-volume phone outreach, discussing past-due accounts, and helping customers find practical payment solutions.
This opportunity offers a supportive team environment, consistent weekday schedule, and a clear path to permanent employment for strong performers. Candidates will work closely with collections, customer service, accounting, finance, and servicing teams in a fast-paced, performance-driven setting where professionalism, reliability, and customer-focused communication are highly valued.
Key Responsibilities
- Contact customers regarding past-due mortgage, HOA, and maintenance fee accounts.
- Conduct high-volume outreach by phone and other communication channels to resolve delinquent balances.
- Discuss account balances, negotiate payment arrangements, and follow established collection guidelines.
- Research payment issues, resolve account discrepancies, and accurately document all collection activity.
- Identify accounts requiring escalation and follow appropriate procedures.
- Maintain confidentiality while handling sensitive financial conversations with professionalism and empathy.
Compensation and Benefits
- Pay: $18 per hour while temporary.
- Position type: Temp-to-perm.
- Location: Maitland, FL 32751.
- Work arrangement: 100 percent onsite while temporary.
- Openings: 3.
- Schedule: Monday and Tuesday, 11:00 AM to 7:00 PM.
- Schedule: Wednesday through Friday, 9:00 AM to 5:00 PM.
- Weekends are generally closed unless overtime is offered.
- After conversion to permanent employment, there may be an opportunity for a hybrid schedule based on business needs and performance.
- Bonus opportunity after conversion to permanent employment, with permanent employees earning approximately $800 per month in bonuses based on performance.
- Contact customers regarding past-due accounts and support resolution of delinquent balances.
- Negotiate payment arrangements within established guidelines.
- Research account discrepancies and document customer interactions accurately.
- Collaborate with customer service, accounting, finance, and servicing teams.
- Bilingual English/Spanish required.
- Minimum typing speed of 35 WPM required.
- 2 or more years of collections, call center, customer service, sales, mortgage servicing, or related experience preferred.
- Strong verbal communication, negotiation, and customer service skills.
- Professional and confident telephone presence.
- Ability to handle sensitive financial discussions with discretion, empathy, and professionalism.
- Strong attention to detail, organization, and follow-through.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Reliable attendance and punctuality required.
Preferred Qualifications
- Previous collections experience strongly preferred.
- Mortgage servicing, financial services, real estate, hospitality, or vacation ownership experience is a plus.
- Experience working in a high-volume call center or customer account resolution environment is preferred.
- Sales experience with strong persuasion, negotiation, and relationship-building skills is helpful.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.