We are seeking a highly motivated and bilingual customer service the ideal candidate will be responsible for handling inbound and outbound calls from customers, providing assistance, and resolving issues efficiently and courteously.

Location: San Juan

Work Schedule: Monday to Friday, 8:00 am to 8:00 pm (full availability)

Responsibilities:

-Handle inbound and outbound calls from customers in both Spanish and English.
-Provide assistance and resolve issues related to our products or services.
-Record and update customer information in our computer system.


Requirements:

-Previous experience in customer service and call handling.
-Fluent in both Spanish and English, both oral and written.
-Full availability to work Monday to Friday during the specified hours.
-Excellent communication skills and problem-solving abilities.


AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf