Business Process Operations Manager (P2P Focus)

Accounting Operations | Manager-Level Individual Contributor

We are seeking a Business Process Operations Manager to lead operational excellence within our Accounting Operations function, with a strong focus on Procure-to-Pay (P2P) processes. This is a hands-on, manager-level individual contributor role—ideal for a process-driven leader who thrives on ownership, cross-functional collaboration, and continuous improvement without direct people management.

In this role, you will serve as a subject matter expert and escalation point, ensuring efficient, compliant, and scalable operations while partnering across business units, vendors, shared services, and technology teams.

What You’ll Do
Operational Ownership & Service Delivery
Act as the primary SME for P2P processes, including invoice processing, vendor setup, payments, account coding, refunds, and banking changes
Manage critical issue triage and escalations, ensuring timely resolution of high-impact business needs
Oversee daily operations performed internally and through shared services/BPO partners, ensuring accuracy and SLA adherence
Investigate and resolve complex or exception-based issues related to invoices, payments, and vendor data
Serve as a key point of contact for business units and vendors for inquiries and issue resolution
Maintain process documentation, SOPs, and escalation logs
Process Improvement & Transformation
Lead process improvement and re-engineering initiatives to drive efficiency, automation, and scalability
Identify opportunities to standardize and optimize workflows across ERP and payment platforms
Support system enhancements, testing, integrations, and new initiatives (including acquisitions)
Partner cross-functionally with Procurement, Tax, Legal, Finance, and IT to align processes with business and compliance needs
Performance & Reporting
Monitor and analyze KPIs such as invoice cycle time, aging, PO compliance, on-time payments, and exception rates
Develop and deliver reports and dashboards to highlight trends, risks, and opportunities
Proactively identify recurring issues and implement data-driven solutions
Collaboration & Knowledge Sharing
Collaborate with Accounting Operations, business stakeholders, and BPO teams to ensure consistent execution
Provide guidance and training on tools, workflows, and policies
Support change management efforts, ensuring adoption of new processes and standards
Why Join Us
Own and influence mission-critical financial processes
Work cross-functionally with Finance, Operations, and Technology leaders
Drive measurable impact in efficiency, controls, and scalability
Join a collaborative, continuous improvement-focused organization
Required Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field
5+ years of experience in P2P, Accounts Payable, or finance operations
Hands-on experience with ERP/workflow systems (e.g., SAP, Basware, SNAP, payment platforms)
Understanding of shared services and/or BPO environments
Working knowledge of SOX and financial controls
Strong analytical, problem-solving, and project management skills
Preferred Qualifications
Master’s degree in Business or related field
Lean Six Sigma or similar process improvement certification
Experience supporting global or multi-entity operations

APPLY TODAY!

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.