Job ID: 1802000
Reference Code: MC-Business-Customer-Service Manager
Job Summary
A direct hire opportunity is available for a Business-Customer Service Manager in Riverside, CA. This role is ideal for an experienced customer service, business relations, or account management leader who enjoys supporting customers, guiding internal teams, and partnering closely with sales, operations, accounting, quality, and factory teams.
The Business-Customer Service Manager will oversee Business Relations Executives, manage customer requests and key accounts, support sales activity, and help improve service processes. This position offers the opportunity to join a stable, team-oriented environment with supportive leadership, cross-functional collaboration, and a strong focus on customer satisfaction, quality, and continuous improvement.
This is a strong fit for a motivated leader who is organized, responsive, goal oriented, and comfortable working in a fast-paced manufacturing, production, or operations support environment.
Key Responsibilities
- Oversee and support Business Relations Executives while helping lead the customer service department’s strategic plan.
- Manage a high volume of customer inquiries, requests, leads, quotes, orders, complaints, and account updates through phone, fax, email, and CRM systems.
- Partner with sales engineers, outside sales, vendors, accounting, quality, and factory teams to resolve customer issues, expedite orders, and support account growth.
- Proactively manage assigned accounts, territories, and key customer relationships while identifying decision makers and sales opportunities.
- Track customer feedback, complaints, service metrics, and improvement opportunities that may impact customer satisfaction and service delivery.
- Maintain knowledge of Quality Management System procedures and support related processes, including RGA responsibilities.
Compensation and Benefits
- Salary range: $75,000.00 to $90,000.00 per year.
- Job type: Direct hire.
- Location: Riverside, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Lead and develop the customer service and business relations function.
- Manage customer accounts, incoming requests, leads, quotes, orders, complaints, and escalations.
- Collaborate with sales, quality, accounting, vendors, and factory teams to support customer satisfaction and operational follow-through.
- Drive service improvements, customer feedback tracking, and account management activity.
- 6 to 10 years of relevant experience in customer service management, business relations, inside sales support, account management, or operations support.
- Experience supervising, mentoring, or coordinating the work of customer service or business relations team members.
- Strong ability to manage high-volume customer communication by phone, email, fax, and CRM or order management systems.
- Comfortable working with sales teams, sales engineers, vendors, accounting, quality, and operations departments.
- Strong problem-solving skills with the ability to troubleshoot issues, identify corrective or preventive actions, and follow through to resolution.
- Ability to develop customer relationships, support key accounts, and identify sales or service improvement opportunities.
- Strong organizational skills, attention to detail, urgency, and professional communication skills.
- Goal-oriented, flexible, outgoing, and willing to learn product lines and technical customer requirements.
Preferred Qualifications
- Experience in a manufacturing, production, distribution, or operations-focused environment.
- Experience using P21 CRM or a similar ERP, CRM, or order management platform.
- Familiarity with Quality Management System processes, complaint reporting, RGA processing, or continuous improvement practices.
- Experience supporting technical products, sales engineers, or outside sales teams.
- Prior experience managing key accounts, assigned territories, or customer service metrics.