Job Type: Full-Time | Onsite
This recruitment is for either a Branch Operations Specialist or Branch Operations Officer, depending on experience. Both roles support daily branch operations, client service, staff leadership, and compliance while partnering closely with the Branch Manager to promote branch growth.

Position Summary
Provide personalized banking services, support branch operations, and ensure compliance with bank policies and state/federal regulations. Serve as an operational leader, staff resource, and customer service escalation point.

Key Responsibilities (Both Roles)

Schedule branch staff to ensure proper coverage
Support excellent customer service and resolve escalated issues
Ensure compliance with operational standards, policies, and regulations
Prepare and review branch documentation and certification packages
Maintain branch security controls and train staff on procedures
Handle daily operational reports, overdrafts, and exceptions
Approve transactions within assigned authority limits
Open new accounts, support teller functions, and review account documentation
Complete required CRA volunteer hours (10 per year; paid time)


Additional Focus Areas
Branch Operations Officer

Lead sales initiatives to drive deposit growth
Support business development and outbound calling
Manage ongoing client relationships and generate new business
Supervise up to 5 employees

Branch Operations Specialist

Provide staff training and operational support
Assist with team development and customer retention
Supervise up to 2 employees


Qualifications
Branch Operations Specialist

5+ years banking experience
2+ years supervisory experience
2+ years operations experience
Proficient in Word, Excel, Outlook, and banking systems
Notary Public preferred

Branch Operations Officer

8+ years banking experience
4+ years supervisory experience
4+ years operations experience
Proficient in Word, Excel, Outlook, and banking systems
Notary Public preferred

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.