The Branch Manager is responsible for leading and overseeing the operations, staff, and performance of a bank branch. This role involves developing and implementing strategies to drive business growth, ensure exceptional customer service, maintain compliance with banking regulations, and achieve branch profitability and sales goals.

Key Responsibilities:
Leadership & Team Management

Supervise, mentor, and support branch staff including tellers, customer service representatives, and loan officers.

Conduct performance evaluations, provide coaching, and manage staff development.

Foster a culture of accountability, collaboration, and high performance.

Customer Service & Relationship Management

Ensure delivery of excellent customer service and prompt resolution of client issues.

Build and maintain strong relationships with customers to enhance loyalty and retention.

Identify opportunities for cross-selling bank products and services.

Sales & Business Development

Develop and execute strategies to meet or exceed branch sales and profitability targets.

Monitor local market trends and identify new business opportunities.

Promote the bank’s products and services through community involvement and networking.

Operational Oversight

Oversee daily branch operations including cash management, account opening, loan processing, and regulatory compliance.

Ensure adherence to all bank policies, procedures, and legal requirements.

Conduct regular audits and risk assessments to mitigate operational risks.

Financial Management

Manage branch budgets and track financial performance.

Analyze financial reports and take corrective action when necessary.

Prepare and submit performance reports to senior management.

Qualifications:
Bachelor’s degree in Business, Finance, or related field (Master’s degree is a plus).

Minimum of 5 years of banking experience, including 2+ years in a supervisory or management role.

Strong knowledge of retail banking products, services, and regulations.

Proven ability to lead teams, drive sales, and manage branch operations effectively.

Excellent communication, problem-solving, and customer service skills.

Proficiency with banking software and Microsoft Office Suite.

Work Environment:
Full-time position, typically Monday to Friday with occasional weekends depending on branch hours.

Office environment with frequent customer interaction and staff management.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.