Job ID: 1789383
Reference Code: DD-Biomedical-Applications Specialist
Job Summary
We are seeking a Biomedical Applications Specialist for a direct hire opportunity in San Juan, PR. This role is ideal for a technically skilled customer support professional with experience in biomedical, biotechnology, pharmaceutical, laboratory, or clinical equipment environments.
The Biomedical Applications Specialist will support equipment validation, user training, technical service calls, and post-installation customer follow-up. This position offers the opportunity to work closely with customers, service technicians, and internal leadership while contributing to high-quality technical support and excellent client care.
This is a great opportunity for someone who enjoys combining hands-on technical work with customer interaction, training, documentation, and problem-solving. The work environment values professionalism, teamwork, efficiency, strong service standards, and continuous support for both internal teams and external clients.
Key Responsibilities
- Support the validation of equipment methods in accordance with established procedures, manufacturer standards, and applicable regulations.
- Contact and visit customers after equipment installations to confirm proper operation and ensure customer satisfaction.
- Respond to service calls requiring specialized technical knowledge of biomedical or laboratory equipment.
- Provide user training on equipment operation in alignment with manufacturer guidelines and quality expectations.
- Test new, remanufactured, loaner, repaired, and training equipment before installation, return, or use.
- Prepare daily reports detailing completed activities, customer interactions, service support, and follow-up actions.
Compensation and Benefits
- Direct hire opportunity.
- Salary range: $49,000 to $51,000 per year.
- Location: San Juan, PR.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Support validation activities for biomedical, laboratory, or technical equipment.
- Provide equipment training to users and assist with proper operation after installation.
- Perform technical testing on new, repaired, loaner, and training equipment.
- Assist customers and internal service teams with specialized technical support needs.
- 3 to 5 years of relevant experience in biomedical applications, technical customer service, field support, laboratory equipment support, biotechnology, pharmaceuticals, or a related technical environment.
- Ability to follow validation procedures, technical standards, manufacturer instructions, and regulatory requirements.
- Strong customer service skills with the ability to communicate professionally, clearly, and courteously with clients.
- Ability to prepare accurate daily activity reports and maintain organized service documentation.
- Hands-on technical aptitude for testing, verifying, and supporting equipment performance.
- Ability to train users and explain technical concepts in a practical, understandable manner.
- Strong teamwork skills with the ability to support and guide service technicians as needed.
- Professional, dependable, detail-oriented, and committed to high-quality internal and external customer service.
Preferred Qualifications
- Experience working with biomedical, diagnostic, laboratory, clinical, biotechnology, or pharmaceutical equipment.
- Familiarity with equipment validation, method validation, quality procedures, or regulated technical environments.
- Experience preparing aliquots or supporting laboratory-related technical processes.
- Bilingual communication skills may be helpful for customer interaction in Puerto Rico.