Join our healthcare billing team as a Self-Pay Collections Specialist and help patients navigate payment options while supporting successful account resolution. This role is ideal for candidates with experience in medical billing, accounts receivable, patient financial services, or healthcare collections. You'll work directly with patients, clinics, and internal teams to improve collections performance while delivering excellent customer service.
If you are detail-oriented, organized, and experienced in healthcare revenue cycle operations, we encourage you to apply.

Qualifications
High School Diploma or GED required


Experience

Minimum of 2 years of experience in:

Medical billing
Accounts receivable
Patient financial services
Healthcare collections within a physician practice or healthcare setting

Proficiency with Microsoft Excel, Word, and Outlook

Experience working with Electronic Practice Management (EPM) systems or similar healthcare software

Accurate data entry and record management skills

Ability to generate reports and maintain account documentation
Knowledge of insurance payer sources and payer agreements

Strong verbal and written communication skills

Ability to create and send collection correspondence

Strong organizational and multitasking abilities

Ability to work effectively in a fast-paced environment while maintaining accuracy

Responsibilities

Identify and verify patient insurance coverage and payer sources
Perform patient registration and benefit verification
Maintain accurate patient demographic and financial information within the EPM system
Research and resolve uninsured, underinsured, sliding-scale, and self-pay patient accounts
Collect deposits, co-payments, and outstanding balances
Educate patients on financial policies and available payment options
Coordinate with Accounts Receivable teams regarding denial resolution and corrective actions
Maintain ongoing communication with patients and clinic staff regarding financial arrangements
Document all account activities and payment agreements accurately
Conduct retrospective audits of self-pay accounts and update patient information as needed
Support department collection initiatives and account receivable campaigns
Assist with inbound patient calls and provide financial service support
Ensure compliance with HIPAA guidelines and all applicable federal, state, and local regulations
Participate in quality improvement and organizational performance initiatives
Utilize Electronic Health Record (EHR) and Practice Management systems in daily operations
Perform additional duties as assigned

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.