We are seeking a detail-oriented and professional Bilingual Spanish Scheduler / Customer Service Representative to support a fast-paced healthcare call center in Santa Ana, CA.

This role is ideal for someone who excels in a high-call-volume environment, communicates effectively in both English and Spanish, and is comfortable working with medical documentation and provider follow-ups.
Position Details

Employment Type: Temp to Hire
Pay Rate: $22.00/hour
Estimated Annual Salary: $43,000
Schedule: Monday – Friday, 8:30 AM to 5:30 PM
Experience Level: 3–5 years
Workplace Type: Onsite
Industry: Healthcare & Fitness Services

Key Responsibilities

Contact medical facilities to follow up on the status of diagnostic reports after patient visits
Track, monitor, and document report requests to ensure timely receipt
Review incoming diagnostic reports for accuracy, completeness, and proper formatting
Verify patient information including name, date of birth, and study type
Confirm that the correct diagnostic study was completed
Electronically distribute finalized reports to adjusters, referring physicians, and other authorized parties
Maintain strict confidentiality and full compliance with HIPAA regulations
Deliver excellent customer service when communicating with medical providers, patients, and internal teams

Qualifications

Fluency in English and Spanish (required)
3–5 years of customer service and/or call center experience
Strong attention to detail and documentation skills
Professional phone presence and strong verbal communication
Ability to work efficiently in a fast-paced, high-volume environment
Healthcare experience is a strong plus

This is a great opportunity to join a healthcare organization offering stability, growth potential, and the chance to convert to a permanent role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.