Sr. CSR - Client Support (Bilingual English/Spanish) | Remote


Pay Rate: $17.46 per hour
Work Location: 100% Remote. Must reside and work from Virginia (VA) or New Jersey (NJ).
Schedule: Shifts will be assigned within the following hours:

Monday-Friday: 8:00 AM - 7:00 PM EST. Saturday: 9:00 AM - 12:00 PM EST

Key Responsibilities

• Assist callers with complex questions regarding eligibility guidelines, policies, access-to-care concerns, and escalated issues. 
• Handle inbound and outbound customer interactions professionally and effectively.  Review and process eligibility-related documents, including income, identity, and verification records.
• Learn and apply state program policies and procedures to provide accurate information and support to clients.

Minimum Qualifications

• High school diploma or GED required.

• At least 1 year of relevant professional experience, or an equivalent combination of education and experience.

Bilingual communication skills required for this customer support role. (English and Spanish)

Equipment & Internet Requirements

Applicants must have a personal computer that meets company requirements.

-Operating system:  Windows-based computer, as Mac and Chromebook devices are not supported.

-  Wired high-speed internet with a minimum of 50 Mbps download and 15 Mbps upload.

- 16GB RAM and 256GB SSD.

- Must have a wired headset, with no Bluetooth headset allowed.

- Webcam required for training.

- Smartphone required for authentication.
-
- Must allow installation of required security software.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.