Immediate need for a Bilingual Mandarin Operation Officer for a financial institution in the City of Industry. Will be responsible for managing customer services and operations functions of the assigned branch, Operations Officer ensures branch operations activities run smoothly and efficiently by coordinating staff for coverage in all related areas of branch operations, reviewing and approving transactions within guidelines, reviewing daily operations reports, and maintains operational integrity of the branch. Ensures compliance with all regulations as they relate to functions within the supervision, including Bank Secrecy Act.

DUTIES

•Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements.
•Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
•Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.
•Participate with Branch Manager and Regional Management in determining client objectives and quality of service. Assist in attaining established Bank and branch goals through active participation in sales management and officer call programs.
•Meet with staff on regular basis to discuss new and existing products, service productivity and client relations/satisfaction. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
•Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance reviews/evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
•May serve as Safety and/or Security Officer for the branch.
•Accept other duties as deemed appropriate by supervisor.

QUALIFICATIONS

Education:College degree with business classes preferred but not required.
Experience:Five to seven years of bank branch operations experience with transactions approval authority and supervisory responsibility.
Skills/ Ability: Thorough knowledge of bank branch operations-related regulations and bank products, and good verbal/written communication skills in English and Chinese.



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