Location: In-Office (with one Saturday per month for remote coverage)

Job Type: Full-Time

About Us:
We are a dynamic and customer-focused company committed to delivering top-notch service to our clients. We’re looking for a dedicated and bilingual Customer Support Specialist who is fluent in both English and Spanish to join our team. If you thrive in a fast-paced environment and enjoy helping customers, this might be the perfect role for you!

Key Responsibilities:

-Answer phone calls in a professional manner: Serve as the first point of contact for customers, providing excellent customer service and support.

-Assist customers with orders, questions, and general inquiries: Address and resolve customer concerns quickly and effectively, ensuring satisfaction.

-Write down/process orders: Accurately document customer orders, ensuring all details are captured for processing.

-Submit Orders for processing and scheduling: Ensure timely and accurate submission of customer orders for fulfillment and scheduling.

Research previous orders: Assist customers by retrieving information regarding past orders to ensure clarity and resolution of issues.

-Answer 50-100 calls per day: Handle a high volume of calls while maintaining professionalism and courtesy.

-Work in office: Collaborate with team members and contribute to a positive work environment.

-One Saturday per month 7-1 coverage from home: Provide customer support remotely on one Saturday each month.

Qualifications:

-Fluency in Spanish: Must be able to speak, read, and write fluently in both Spanish and English.

-Strong communication skills: Ability to convey information clearly and effectively over the phone.

-Customer service experience: Previous experience in customer service or phone-based roles is a plus.

-Ability to multi-task: Manage multiple tasks efficiently and prioritize as needed.

-Problem-solving skills: Quick thinking and resourceful in addressing customer inquiries or issues.

-Tech-savvy: Comfortable with using computers, customer management software, and other office technology.

-Availability for weekend coverage: Willingness to work one Saturday a month from home.

Please apply if your experience aligns with what we're looking for.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.