We’re seeking a full-time, remote Bilingual Customer Service Representative fluent in French Canadian and English. This role supports a high-volume contact center handling inbound/outbound calls, email inquiries, and insurance document processing. Candidates must be fully fluent in both languages and comfortable navigating multiple systems while delivering excellent customer service.

Schedule
Monday–Friday, 8-hour shift

Remote

Shift: 8:30 AM – 5:00 PM PST

Higher volume of English calls, but full French/English fluency is required

Compensation
$22–25/hr target range

Open to slightly higher for strong experience

Temp-to-hire

Background check required

Key Responsibilities
Process incoming documents and accurately enter customer information

Handle inbound/outbound calls in both French Canadian and English

Respond to email-based customer service requests

Research and resolve routine to moderately complex issues; escalate when needed

Coordinate with internal teams to resolve customer concerns

Document all interactions and maintain accurate records

Prioritize tasks to meet business objectives

Participate in team initiatives and process improvements

Required Qualifications
High School Diploma or equivalent

Fluent in French Canadian and English (spoken, written, reading)

Minimum 1 year of customer service or contact center experience

Strong written and verbal communication skills

Typing speed: 40 WPM or 8,000 KPH

Experience with email support and/or chat preferred

Ability to multitask across multiple systems

Professional, clear phone presence

Preferred Experience
Insurance or high-volume contact center experience

Strong data entry background

Success Factors
Ability to provide excellent service in both languages

Strong multitasking and system navigation skills

Clear, professional communication across phone, email, and chat

Comfort with structured processes and documentation requirements

If you’re fluent in French Canadian and English and looking for a stable, remote customer service role, we encourage you to apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.