ONSITE ** PLEASE NOTE THIS CALL CENTER IS ONSITE **
Starting pay $18/hr. PLUS, BONUS!!!
(Differential pay for bilingual, Spanish speaking candidates) $19 for Spanish Speaking

Schedule: 24/7 Contact Center – Flexible Scheduling, including nights and weekends.

Customer Service Representative Responsibilities:
• Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
• Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
• Ongoing Comprehensive Training - regularly attend and participate in support training.

Customer Service Representative Requirements:
• Customer service experience required. (call center experience preferred).
• Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
• Bilingual English/Spanish fluency a plus!
• All candidates are required to undergo pre-employment drug screen and background checks.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.