Bilingual Customer Service Agent (English and Spanish)

Job Description:

Are you fluent in both English and Spanish, with exceptional written and verbal communication skills in both languages? We are seeking a dedicated Bilingual Customer Service Agent to join our team and assist our diverse customer base. As a Bilingual Customer Service Agent, you will play a crucial role in providing excellent customer support and resolving inquiries promptly and effectively.

Key Responsibilities:

1. Provide exceptional customer service via phone, email, and live chat in both English and Spanish.
2. Assist customers with inquiries, concerns, and requests in a professional and courteous manner.
3. Effectively troubleshoot and resolve customer issues, escalating when necessary.
4. Process orders, returns, and exchanges accurately and efficiently.
5. Document all customer interactions and transactions accurately in our system.
6. Collaborate with other team members to ensure seamless customer experiences.
7. Stay up-to-date with product information and company policies to provide accurate information to customers.
8. Identify and report any trends or recurring issues to the appropriate department for resolution.

Qualifications:

1. Fluency in both English and Spanish (written and verbal) is required.
2. Previous customer service experience in a fast-paced environment is preferred.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving abilities with a focus on providing solutions.
5. Ability to multitask and prioritize tasks effectively.
6. Detail-oriented with a high level of accuracy in data entry.
7. Proficiency in using computer applications and navigating multiple systems simultaneously.
8. Ability to adapt to changes and work effectively in a team environment.
9. Must be located in Virginia and able to work from our office location.
10. Equipment will be provided; no VPN is allowed as this will be checked.

If you are passionate about providing outstanding customer service and are fluent in both English and Spanish, we encourage you to apply for the Bilingual Customer Service Agent position. Join our team and become an integral part of delivering exceptional customer experiences every day. Apply now!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf