Job Summary

We are seeking a Bilingual Customer Service professional for a temp-to-hire opportunity in the healthcare services industry in San Juan, PR. This role is ideal for a customer-focused candidate who is comfortable using phones, live chat, and computer systems to support healthcare providers with benefits, eligibility, billing, claims, authorizations, and related service questions.

This position offers the opportunity to build valuable healthcare customer service experience in a structured, team-oriented environment. Candidates who enjoy problem-solving, helping others, and working in a fast-paced professional setting can thrive in this role. The right candidate will be supported by clear processes, collaborative teamwork, and the opportunity to grow into a long-term position.

Key Responsibilities

- Answer incoming calls from healthcare providers, including physician offices and clinics, and determine the type of assistance needed.
- Provide support through live chat regarding member eligibility, claims status, benefits, and state-specific processing requirements.
- Navigate multiple computer systems to research issues, verify information, and deliver accurate responses.
- Focus on resolving provider questions and concerns during the first interaction whenever possible.
- Communicate information clearly and professionally to build strong relationships with providers and their staff.
- Document provider issues accurately to support reporting, follow-up, and trend identification.

Compensation and Benefits

- Pay rate: $13.00 per hour.
- Job type: Temp-to-hire.
- Schedule: Full-time, 40 hours per week, Monday through Friday.
- Shift availability: Must be flexible to work any 8-hour shift during normal business hours of 8:00am to 9:00pm ATL.

Required Qualifications and Skills

- 1+ years of experience in an office, administrative, clerical, customer service, or related environment.
- Experience using phones and computers as primary job tools.
- Bilingual Spanish and English proficiency required.
- Ability to use Microsoft and Windows PC applications.
- Strong communication skills with a professional, positive, and service-focused approach.
- Ability to work full-time, Monday through Friday, with flexibility during the stated business hours.


Preferred Qualifications

- Healthcare experience preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.