Job Summary

A growing organization in Goleta, CA is seeking a Bilingual Customer Service Specialist for a temp-to-hire opportunity. This role is ideal for a customer-focused professional who enjoys high-volume calling, problem solving, and helping customers receive accurate, timely support.

The Bilingual Customer Service Specialist will serve as a key point of contact for customers, providing professional phone support, answering questions, documenting interactions, and helping resolve service-related concerns. This is a great opportunity for someone with 3-5 years of customer service or call center experience who is looking for stability, a positive team environment, and the potential to grow into a long-term role.

Candidates who thrive in this position are patient, organized, clear communicators, and comfortable managing a steady flow of inbound and outbound calls. The work environment is well-suited for someone who values teamwork, supportive leadership, and the opportunity to make a direct impact on the customer experience.

Key Responsibilities

- Handle a high volume of customer calls in a professional, courteous, and efficient manner.
- Provide bilingual customer support by answering questions, resolving concerns, and directing customers to the appropriate resources.
- Accurately document customer interactions, call details, account updates, and follow-up actions.
- Research customer issues and coordinate with internal teams to provide timely resolutions.
- Maintain a positive customer experience while meeting call quality, productivity, and service expectations.
- Support general call center and customer care functions as needed.

Compensation and Benefits

- Pay range: $22 to $25 per hour.
- Job type: Temp-to-hire.
- Location: Goleta, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.