Job ID: 1793166
Reference Code: CT-Bilingual-Customer Service
Job Summary
We are seeking a Bilingual Customer Service professional for a temp-to-hire Client Services Specialist opportunity in Santa Barbara, CA. This role supports a busy real estate and property management office serving residential, commercial, and mixed-use properties.
The ideal candidate is professional, calm under pressure, highly organized, and comfortable assisting tenants, applicants, residents, and walk-in customers. This is a great opportunity for someone who enjoys customer support, administrative coordination, leasing support, and working as part of a collaborative team.
This position offers the chance to join a stable, service-focused office environment with supportive leadership, consistent day-to-day interaction, and opportunities to build strong property management and client service experience. Success in this role requires excellent communication, attention to detail, and the ability to manage multiple priorities with professionalism.
Key Responsibilities
- Assist walk-in customers, tenants, residents, and rental applicants with leasing, move-out, ledger, and general office questions.
- Process rental applications, including credit reports, rental history verification, employment verification, and applicant approval or denial communication.
- Draft rental agreements and addendums, set up leases for electronic signature, and follow up on completion and deposit payments.
- Process and track lease assignments, subleases, resident add-ons, and related documentation.
- Answer and route incoming calls professionally, screen callers, gather required information, and update resident notes in Appfolio.
- Support front office operations, including opening and distributing mail, receiving and date-stamping checks, providing receipts, and maintaining a neat lobby, conference room, and workspace.
Compensation and Benefits
- Pay range: $22 to $25 per hour.
- Job type: Temp-to-hire.
- Location: Santa Barbara, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Provide front office customer service support for tenants, applicants, residents, and walk-in customers.
- Process rental applications, leasing documents, addendums, subleases, and related property management paperwork.
- Communicate with applicants and residents regarding leasing status, approvals, denials, deposits, and general inquiries.
- Maintain accurate records, resident notes, mail handling, check receipt processing, and office organization.
- 3 to 5 years of relevant customer service, client service, administrative, leasing, or office support experience preferred.
- Professional appearance and the ability to interact effectively with a wide range of people.
- Strong verbal and written communication skills, including the ability to compose professional business correspondence.
- Proficiency with Microsoft Word, Excel, Outlook, and general computer systems.
- Detail-oriented with the ability to meet multiple deadlines and work well under pressure.
- Positive, outgoing, and team-oriented approach to customer service.
- Regular and prompt attendance.
- Neat, legible handwriting.
- Ability to understand office policies and apply them appropriately to different situations.
Preferred Qualifications
- Spanish speaking and writing skills are preferred.
- Experience with Appfolio or property management software is a plus.
- Prior experience in real estate, property management, leasing, or resident services is helpful.