This Bilingual Customer Service Position Features:
AppleOne is partnering with a well-established, family-owned manufacturing and distribution company in Ontario, CA. The company operates on a large local property and specializes in processing raw wood materials into custom wood shavings and mulch products used across various industries. With a small, close-knit office team and an active field and logistics operation, this organization values reliability, teamwork, and long-term stability.

Job Title: Customer Service Administrator (Bilingual English/Spanish)
Location: Ontario, CA (100% onsite)
Schedule: Monday–Friday, 7:00 AM – 3:30 PM


Position Overview
The Customer Service Administrator will serve as the primary point of contact for customers and internal operations. This role is ideal for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and takes pride in being the “go-to” person in the office. The right candidate will be upbeat, solution-oriented, bilingual in English and Spanish, and comfortable working in a family-oriented business setting.

Key Responsibilities
Answer and manage incoming phone calls; serve as the main office contact
Process customer orders accurately and efficiently
Schedule deliveries and coordinate with operations, dispatch, and drivers
Provide over-the-counter customer service and sales support
Communicate with customers regarding order status, scheduling, and inquiries
Support daily administrative tasks including data entry, filing, and general office coordination
Assist with problem-solving and issue resolution as needed to keep operations running smoothly

Qualifications & Skills
Bilingual in English and Spanish (required)
Prior experience in customer service, administrative support, or office coordination
Strong multitasking and organizational skills
Positive attitude with a proactive, problem-solving mindset



Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.