Job Title: Bilingual Collector (Portuguese)
Status: Open
Job Function: Customer Service – Call Center
Industry: Business Services
Employment Type: Temp to Hire
Experience Level: 3–5 Years

Position Summary

We are seeking a Bilingual Collector (English/Portuguese) to join our team in a customer-focused collections role. The ideal candidate has prior collections experience and a strong customer service background, with the ability to build positive relationships while managing past-due accounts.

Key Responsibilities

Perform collection activities with existing account holders.

Communicate professionally in both English and Portuguese.

Manage delinquent accounts and follow established collection procedures.

Maintain accurate documentation of all interactions.

Provide exceptional customer service while encouraging timely payments.

Qualifications

3–5 years of professional experience, preferably in collections.

Strong customer service skills and the desire for long-term employment.

Ability to type at least 35 WPM.

Reliability, professionalism, and strong communication skills.

Work Schedule

Monday: 11:00 AM – 7:00 PM

Tuesday–Friday: 9:00 AM – 5:00 PM

Weekends off unless overtime is offered.

Additional Information

Opportunities for bonus incentives may be available after conversion to permanent status.

Benefits are provided once the position becomes permanent.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.