Job Summary

We are seeking a Bilingual Collector for a contract opportunity in Fort Worth, TX, supporting early-stage collections within the banking and consumer lending industry. This role focuses on helping customers resolve 1 to 30 day past due accounts through professional communication, payment solutions, and compliant collection practices.

The Bilingual Collector will work in a structured, customer-focused environment with on-site training, clear procedures, and collaboration across teams in Mexico and the United States. This is a strong opportunity for a collections professional who is fluent in English and Spanish, enjoys problem solving, and wants to contribute to portfolio performance while delivering a respectful customer experience.

Key Responsibilities

- Collect delinquent payments and secure customer payment commitments through inbound and outbound phone calls and written communication.
- Negotiate appropriate payment arrangements with customers experiencing financial difficulty while maintaining compliance with approved procedures and regulatory requirements.
- Research accounts when contact is unsuccessful by reviewing customer records, contacting references on file, updating demographic information, and using approved resources to locate customers or collateral.
- Manage Car/Van account call volumes while supporting early-stage delinquency cures and helping prevent accounts from rolling into late-stage collections.
- Monitor and meet performance expectations related to cure rates, roll rates, productivity, call quality, and adherence.
- Identify potential risks, process gaps, or training material improvements and provide feedback or recommendations to leadership.

Compensation and Benefits

- Salary range: $65,000 to $70,000 per year.
- Job type: Contract/Temporary.
- Location: Fort Worth, TX 76177.
- Training schedule: First two days from 8:00 a.m. to 5:00 p.m. CST, then 9:00 a.m. to 6:00 p.m. CST.
- Training will be conducted on-site at the office.
- Regular schedule after training: Monday through Friday, 9:00 a.m. to 6:00 p.m. CST.
- Work arrangement after training: Hybrid schedule with four days per week in office and one day remote.
- Anticipated assignment start date: August 31, 2026.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.