We are hiring Bilingual Call Center Representatives.

RESPONSIBILITIES:
* Handle mainly inbound calls.
* Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about our services and benefits to expand our mission to help more seniors in the communities we serve.
* Effectively manage follow-up calls.
* Hybrid - mainly remote Training is M-F 8:30-5 for 6 weeks (non-negotiable). Schedule: Must have ability to work 40 hours a week, 5 days a week, 8-hour shift between the hours of: 8:00am - 7:00pm, PST (possibly weekends).

QUALIFICATIONS:
* At least 1 year of experience in a call center.
* Bilingual in Spanish, Mandarin or Cantonese.
* Customer service experience in healthcare is preferred.
* Proficient in MS Office.
* Must be flexible with work hours.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.