Job Summary

A well-established organization in the automotive and financial services industry is seeking a Bilingual Auto Collections Specialist for a long-term temporary opportunity in Fort Worth, TX. This role is ideal for a collections professional who is fluent in English and Spanish and has recent experience working with past-due consumer accounts.

The Bilingual Auto Collections Specialist will support customers with delinquent vehicle accounts by discussing payment options, negotiating arrangements, updating account information, and helping resolve account concerns in a professional and compliant manner. This position offers a steady Monday through Friday schedule, competitive hourly pay, and a hybrid work schedule after training.

This opportunity offers a professional team environment with structured training, supportive leadership, and the chance to work with internal teams across the U.S. and Mexico. Candidates who enjoy customer interaction, problem-solving, and goal-oriented work will find this to be a strong fit.

Key Responsibilities

- Contact customers regarding past-due vehicle payments through inbound and outbound calls.
- Collect payments, secure payment commitments, and set up payment arrangements when appropriate.
- Research customer accounts, review account details, and update contact and account information.
- Locate customers when contact information is outdated or incomplete.
- Resolve customer questions and concerns while maintaining professionalism and compliance.
- Meet productivity, quality, service, and collections performance goals.

Compensation and Benefits

- Pay rate: $34 per hour.
- Job type: Long-term temporary assignment with no specific end date.
- Location: Fort Worth, TX 76177.
- Schedule: Monday through Friday, 9:00 AM to 6:00 PM CT.
- Training schedule: First 2 days are 8:00 AM to 5:00 PM CT.
- Training location: Fully onsite at the Fort Worth office.
- After training: Hybrid schedule with 4 days onsite and 1 day working remotely from home.
- Professional work environment.
- Opportunity to use collections and automotive finance experience.

Required Qualifications and Skills

- Contact customers regarding delinquent vehicle accounts and past-due payments.
- Negotiate payment commitments and assist with payment arrangements.
- Handle inbound and outbound collections calls in a compliant, customer-focused manner.
- Research account information and update customer records across multiple systems.

- 1 to 2 years of recent, direct collections experience required.
- Bilingual English and Spanish skills required, including speaking, reading, and writing.
- Experience discussing past-due payments and resolving delinquent accounts.
- Strong customer service, communication, and negotiation skills.
- Comfortable using computers and working in multiple systems.
- Ability to follow company policies, procedures, and compliance requirements.
- Strong problem-solving and analytical skills.
- Self-motivated and comfortable working toward performance goals.
- Ability to work effectively as part of a team.

Preferred Qualifications

- Experience in auto collections, vehicle finance, automotive finance, or vehicle collections.
- Experience in credit card collections, mortgage collections, or a similar financial collections environment.
- Experience working with internal teams across multiple locations or regions.
- Ability to provide feedback and recommendations to improve processes and training materials.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.