Job ID: 1799631
Reference Code: AN-Bilingual-Administrative Assistant
Job Summary
A professional office in Charleston, SC is seeking a Bilingual (English-Spanish) Administrative Assistant to support a temporary contract assignment. This role is ideal for a friendly, dependable professional who enjoys helping people, providing compassionate customer service, and keeping communication organized in a fast-paced office setting.
You will be the first point of contact for Spanish-speaking clients by phone and in person, helping ensure they are greeted professionally, screened accurately, and connected with the appropriate team members.
This is a great opportunity to gain experience in a mission-driven, community-focused office with paid training, a professional team environment, and a Monday-Friday schedule.
Key Responsibilities
- Answer and route incoming calls from Spanish-speaking clients in a professional and courteous manner.
- Conduct basic initial client screenings in both English and Spanish by phone and in person.
- Greet and assist Spanish-speaking walk-in clients with professionalism, empathy, and confidentiality.
- Accurately communicate information between clients and internal staff.
- Provide compassionate customer service while maintaining a calm and helpful office presence.
- Assist with light administrative tasks as needed during downtime between calls and client visits.
Compensation and Benefits
- Pay rate: $18 to $20 per hour based on experience.
- Employment type: Temporary contract.
- Location: Charleston, SC downtown
- Parking is provided.
Equal Opportunity Employer / Disabled / Protected Veterans
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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Serve as the primary bilingual point of contact for Spanish-speaking clients.
- Answer incoming calls, route inquiries, and support basic client intake screenings.
- Greet walk-in clients and provide clear communication between clients and staff.
- Support general administrative and reception-related tasks as needed.
- Fluency in both Spanish and English, with strong verbal communication skills.
- 3-5 years of related experience preferred based on role level.
- Strong customer service, reception, or administrative support skills.
- Professional phone etiquette and clear communication style.
- Ability to maintain confidentiality and handle client interactions with empathy.
- Reliable, punctual, and comfortable working in a professional office environment.
- Ability to remain helpful and productive during periods of downtime.
Preferred Qualifications
- Previous experience in customer service, reception, call handling, or administrative support.
- Experience working with clients, visitors, or community-based services in a professional office setting.
- Comfort assisting individuals who may need guidance, patience, and compassionate communication.