GENERAL PURPOSE
A Benefits Enrollment Specialist I is responsible for managing employee participation in various benefit programs, such as health insurance, ancillary benefits, and other perks. This role involves effectively communicating the details of these benefits to employees, addressing their inquiries, and ensuring compliance with regulations. The specialist is committed to providing excellent service to worksites, employees, and internal partners.

Responsibilities
Provide excellent customer service to employees, and field partners through various communication mediums, including phone calls, inbound and outbound communications.
Educating employees about their benefits, enrollment processes, and choices. Provides guidance to Worksite employee regarding benefit plans to ensure optimal customer service level.
Researches and resolves product and service issues from internal partners, clients and worksite employees to ensure accurate and timely responses. Documents information and interactions in applicable system(s), ex. Client Space and Upstream, etc.
Understands and references benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125.
Maintains knowledge of all systems, processes and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments and internal resources to ensure compliance with departmental processes and company guidelines.
Collaboration; Embrace a spirit of collaboration by being willing to share tasks, ideas, and responsibilities. Focus on leveraging each team member’s strengths and skills to achieve common goals and foster a sense of unity.
Prepares and process basic benefit enrollments, changes, terminations and adjustments for PEO Benefit offerings to ensure timely processing for worksite employees while maintaining accurate and timely record of actions in CRM
Participates in the annual enrollment process and training, education and follow up, as well as reviewing current process and changes. Ensures adherence to deadlines and compliance with PEO Benefits Rules of Engagement.
Utilizes problem resolution and critical thinking techniques to assist customers, internal and external partners and makes recommendations to team and management.
Meets all KPI’s through adherence to business schedules, responsiveness and SLA’s.

Hours range between 8am to 8pm so flexibility is required M-F


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.