Job Summary

We are seeking an experienced Benefits Implementation Manager for a direct hire opportunity in Greenville, SC. This role is ideal for a benefits operations professional with strong third party administration (TPA) experience, benefits brokerage, implementation, and client onboarding experience.

The Benefits Implementation Manager will lead the onboarding of new TPA clients after the sales process, translating complex benefit arrangements into accurate, actionable implementation plans. This is a high-visibility leadership and operations role reporting to senior operations leadership and working closely with executive leadership, brokers, clients, IT, account management, and internal teams.

This opportunity offers a collaborative environment with supportive leadership, strong teamwork, and the chance to make a meaningful operational impact. The right candidate will help improve consistency, strengthen workflows, and ensure clients experience a smooth and accurate transition from sale to active administration.

Key Responsibilities

- Own the implementation and onboarding process for new TPA clients, ensuring accurate setup of plans, billing, agreements, and fund allocations.
- Translate complex benefit arrangements into clear implementation plans, timelines, tasks, and client-ready deliverables.
- Coordinate with brokers, clients, internal IT, account management, leadership, and other stakeholders throughout the onboarding process.
- Oversee and support approximately five Account Managers, helping ensure execution, follow-through, and service consistency.
- Assist with annual benefit plan renewals, plan changes, and updates involving self-funded benefits, HRAs, MEC plans, VEBA trusts, and related structures.
- Use established onboarding SOPs while identifying opportunities to improve workflow, documentation, accuracy, and operational efficiency.

Compensation and Benefits

- Salary range: $65,000 to $80,000 per year.
- Employment type: Direct hire.

Required Qualifications and Skills

- Manage client implementation and onboarding projects for TPA benefit administration.
- Coordinate complex benefit plan configurations, agreements, billing, fund allocations, and operational setup.
- Lead cross-functional communication between brokers, clients, IT, account management, and leadership.
- Support renewal activity, plan changes, and operational execution for complex health and welfare benefit structures.

- 6 to 10 years of relevant experience in benefits operations, TPA administration, benefits brokerage, insurance services, or a related field.
- TPA or benefits brokerage experience is strongly required.
- Experience with client implementations, onboarding, benefit plan administration, or complex operational project management.
- Working knowledge of ERISA, ACA, VEBA, self-funded benefits, HRAs, MEC plans, and health and welfare benefit structures.
- Ability to interpret complex benefit agreements, plan configurations, claims arrangements, trust agreements, and pass-through agreements.
- Strong project management, organizational, documentation, and follow-through skills.
- Experience coordinating multiple departments, deadlines, stakeholders, and client priorities.
- Strong communication skills with the ability to organize information from sales conversations and convert it into accurate execution plans.
- High attention to detail and the ability to provide real examples of successfully managing implementations or complex operational projects.
- Ability to learn and use proprietary benefits administration software.

Preferred Qualifications

- Experience supervising, supporting, or coordinating Account Managers or client service teams.
- Prior experience improving onboarding SOPs, implementation workflows, documentation, or operational processes.
- Experience working with proprietary benefits administration platforms or custom internal systems.
- Background supporting complex employer benefit arrangements in a TPA, insurance, brokerage, or benefits administration environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.