Now Hiring: Benefits Counselors | Remote (FL & GA Only)
Are you a people-first problem solver who thrives in a fast-paced environment? Do you enjoy helping others navigate important decisions? Join our team this August as a Benefits Counselor and make a real impact — all from the comfort of your home.

Position Overview:
As a Benefits Counselor, you'll be the voice on the line helping individuals understand, enroll in, and troubleshoot their employee benefits. Whether it’s answering questions, guiding website navigation, or making a follow-up call, you’ll be at the heart of a meaningful mission: simplifying healthcare and insurance benefits for those who need it.

Remote Role – Only Open to Florida & Georgia Residents
3+ Month Contract | August Start – Through December 31st

Pay Rate:
$16.50/hour
$17.33/hour for Bilingual Candidates (Spanish/English preferred)

Schedule Requirements:
Must be available Monday–Friday, 6:00 AM – 8:00 PM CST
Overtime required October–December, including some Saturdays
No planned time off permitted in Q4 (Oct–Dec)
Training: 3 weeks of classroom learning + 1 week of nesting
8:45 AM – 5:30 PM EST, Monday–Friday

What You’ll Do:
Support customers via inbound calls (some outbound follow-up)
Answer questions about benefits plans and enrollment
Troubleshoot basic website issues
Help users navigate complex information clearly and confidently
Multitask across multiple systems in a high-volume environment

What We’re Looking For:
Minimum: 2 years of combined customer service & office experience
Preferred: 2 years of college + contact center experience
Clear communicator who can simplify complex ideas
Tech-savvy enough to troubleshoot basic IT issues (cache, cookies, clicks)
Calm under pressure and adaptable to change

Remote Work & Tech Requirements:
Minimum internet speed: 50 MBPS (no shared streaming/gaming)
Private workspace (free from distractions or others)
Camera on for meetings and huddles
No cell phone use during work hours
Teams (chat) must be active and open during your shift

Ready to join a mission-driven team that values your voice and empowers your growth?

Apply now and be part of something meaningful this open enrollment season.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.