Job Title: Benefit Counselor

Location: 100% Onsite in Lake Mary, FL

Pay: $19/hour

Schedule: M-F Work Schedule - No Weekends!

Start Date: 9/15/2025

Temporary - Position until December 31st, 2025

Description:
• The purpose of this position is to assist employees and help them to select and enroll into employer sponsored and voluntary benefits. Counselors will answer incoming calls, navigate our enrollment system and are trained to utilize our tools and resources to assist, and provide superior service to our customers.
• They will continually strive to improve by utilizing various resources. They will have the ability to communicate with impact, apply critical thinking and show a desire to drive for results while working independently in a fast-paced, team-oriented environment.
To fulfill this role, the Benefit Counselor will:
• Answer incoming calls to assist in enrollment
• Provides a consultative experience and communicates accurate answers regarding products
• Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience in a fast paced work environment.
• Facilitate enrollment into Employer Sponsored benefits package
• Enters all information related to the call for reporting purposes
• Works with internal business partners to achieve business unit results
• Resolve all inquiries that require research or additional information by utilizing the appropriate resources and providing timely follow-up as necessary.
• Ensure that all transactions are submitted in a timely and accurate manner
• Ensures carrier, state and company guidelines are adhered to
• Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve

Qualifications:
• High School Diploma required; 4 year college degree preferred
• 1-2 years customer service or sales experience preferred
• Bilingual Benefit Counselors are required to be fluent in Spanish and English
• Excellent communication skills (both verbal and written)
• Ability to research issues
• Follow-up and resolve sensitive issues
• Proficient in working with web based applications and Microsoft Office, ability to navigate multiple systems without assistance
• Excellent organizational and time-management skills to handle multiple tasks
• Detail oriented to ensure accuracy
Core Competencies:
• Communicating with impact
• Critical Thinking and Problem Solving
• Service Orientation


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.