We are looking for Benefits Counselors who are passionate about helping others, thrive in fast-paced environments, and can deliver exceptional support with professionalism and empathy. This is a remote opportunity for candidates located in Florida or Georgia, with an August start date and a contract running through the end of the year.

As a Benefits Counselor, you will assist customers with account inquiries, troubleshoot issues, and provide clear guidance and support. You'll be a key part of a team focused on delivering quality service to individuals navigating essential services.

Remote (Florida / Georgia)
Temp position (August – December)
$16.50 USD per hour (English only)
$17.00 USD per hour (English & Spanish bilingual)
Monday–Friday
6:00 AM – 8:00 PM CST
Overtime required in October, including some Saturdays
No time off allowed October through December
3 weeks of training plus 1 week of nesting
Training schedule: 8:45 AM – 5:30 PM EST, Monday–Friday

Responsibilities:
Handle inbound calls
Assist customers with service-related questions, billing issues, and general account support
Troubleshoot basic website navigation and technical issues (browser, cache, logins)
Communicate complex information in a simple, confident, and empathetic way
Navigate multiple systems simultaneously while maintaining quality and accuracy
Provide high-level customer service in a fast-paced, high-volume environment

Qualifications:
Minimum of 2 years of combined customer service and office experience
Contact center background and/or at least 2 years of college
Excellent verbal communication and listening skills
Calm under pressure with strong multitasking abilities
Tech-savvy and able to resolve basic IT issues
Reliable internet (at least 50 MBPS, no shared streaming/gaming)
Quiet, distraction-free workspace
Camera must be on during meetings and daily huddles
No cell phone use during working hours
Microsoft Teams must remain active and open during the shift

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.