f you’re passionate about helping people navigate their benefits and enjoy working in a collaborative team setting, this opportunity is for you!

We're seeking a Customer Service Specialist to support participants and employers with benefits and claims inquiries. In this client-facing role, you'll handle calls, provide guidance on benefits policies, and ensure accurate documentation. Ideal candidates have strong communication, multitasking, and problem-solving skills, with experience in customer service or benefits support.

Key Responsibilities:

Handle inbound calls from active and former participants/employees regarding benefits plans
Support client/employer plan administrators with inquiries and guidance
Provide clear, friendly education on benefits products, policies, and IRS regulations
Escalate complex issues to specialized teams as needed
Maintain accurate documentation and data entry in multiple software systems
Develop and maintain a solid understanding of our products and procedures

Key Skills:

Associate’s degree preferred
Minimum 1 year of client or customer service experience
Strong research and problem-solving abilities
Proficient with multiple computer systems and able to multitask effectively
Contact center or call center experience preferred
Experience in employee benefits, health insurance, or claims is a plus

Apply now and become a trusted voice for clients and employees navigating their benefits.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.