Job ID: 1788390
Reference Code: AF-Bank-Operations Specialist/Officer
Job Summary
We are seeking an experienced Bank Operations Specialist/Officer for a direct hire opportunity in San Diego, CA. This role is ideal for a strong banking professional who is ready to step into a high-impact branch operations leadership position with responsibility for daily operations, staff support, service quality, compliance, and performance.
This opportunity offers the chance to work in a professional banking environment where operational excellence, customer service, teamwork, and leadership are highly valued. The Bank Operations Specialist/Officer will help create a positive branch experience for both employees and clients by supporting staff development, maintaining strong compliance standards, and partnering with leadership to drive growth and client retention.
This is a great fit for a banking leader who enjoys coaching others, solving operational issues, improving branch performance, and contributing to a stable, service-focused financial institution.
Key Responsibilities
- Oversee daily branch operations, including scheduling, approvals, workflow coordination, compliance procedures, and operational accuracy.
- Train, coach, motivate, and support branch staff to promote strong performance, client service, and teamwork.
- Manage account services, including new account support, teller support, client inquiries, disputes, and transaction-related issues.
- Ensure accurate reporting, security procedures, operational certifications, and adherence to banking policies and regulatory requirements.
- Partner with branch leadership on growth initiatives, client retention, service improvement, and team productivity.
- Support a positive branch environment by resolving issues, reinforcing standards, and helping employees succeed in their roles.
- Direct hire opportunity.
- Compensation: $24 to $38 per hour.
- Location: San Diego, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Oversee branch operations, approvals, compliance, reporting, and daily workflow.
- Support staff training, coaching, teller operations, account services, and issue resolution.
- Partner with leadership to improve branch performance, service quality, client retention, and operational consistency.
- Specialist level: 5+ years of banking experience, including 2+ years of operations or supervisory experience.
- Officer level: 8+ years of banking experience, including 4+ years of operations or supervisory experience.
- Strong understanding of branch banking operations, account services, teller support, compliance, security procedures, and customer service standards.
- Proficiency with Microsoft Office and banking systems.
- Strong leadership, coaching, communication, organization, and problem-solving skills.
- Ability to maintain accuracy, confidentiality, professionalism, and sound judgment in a regulated banking environment.
- Customer-focused mindset with the ability to support both team members and clients effectively.
Preferred Qualifications
- Notary Public preferred.
- Prior experience in branch operations leadership, assistant branch management, operations officer, or banking supervisor roles.
- Experience supporting client retention, branch growth initiatives, staff development, and service quality improvement.