Job Summary

A community-focused financial institution in the Charleston and Summerville, SC area is seeking a Bank Operations Specialist / Universal Banker to join its team in a full-time, on-site, direct hire role. This opportunity is ideal for an experienced banking professional who enjoys customer interaction, account support, transaction accuracy, and behind-the-scenes banking operations.

This role offers the chance to work across multiple areas of retail banking and operations, including customer service, account support, loan servicing, deposits, wires, debit cards, and digital banking support. The environment is relationship-driven, team-oriented, and supportive, with leadership that values professionalism, accuracy, service excellence, and long-term career growth.

Candidates who have worked as a Universal Banker, Personal Banker, Bank Teller, Banking Customer Service Representative, Loan Servicing Specialist, or Deposit Operations Specialist may be a strong fit for this opportunity.

Key Responsibilities

- Provide exceptional customer service while building strong, lasting relationships with banking customers.
- Assist customers with daily banking needs, including transactions, account questions, deposits, withdrawals, wires, debit cards, and online or mobile banking support.
- Review, process, and maintain banking documentation with a high level of accuracy and attention to detail.
- Identify, research, and resolve account issues, transaction discrepancies, and customer concerns in a timely and professional manner.
- Support loan servicing, deposit operations, and other banking operations functions as needed.
- Recommend appropriate banking products and services based on customer needs while following established procedures and regulations.

Compensation and Benefits

- Compensation: $48,000 to $52,000 per year.
- Job type: Direct hire.
- Schedule: Full-time.
- Work arrangement: On-site.
- Location: Charleston and Summerville, SC area.

Required Qualifications and Skills

- Support day-to-day retail banking transactions, customer account services, and operational banking functions.
- Process banking documentation, resolve account discrepancies, and maintain accurate customer records.
- Assist with deposits, withdrawals, wires, debit cards, digital banking, loan servicing, and related banking services.
- Deliver professional customer service while identifying customer needs and recommending appropriate financial solutions.

- 3 to 5 years of banking, financial services, retail banking, or related customer service experience preferred.
- Experience in a Universal Banker, Personal Banker, Bank Teller, Loan Servicing, Deposit Operations, or Banking Customer Service role is strongly preferred.
- Strong customer service, communication, and relationship-building skills.
- Excellent attention to detail, accuracy, and follow-through.
- Ability to troubleshoot account or transaction issues and apply sound problem-solving skills.
- Comfortable using banking systems, digital banking tools, and standard office technology.
- Ability to manage multiple priorities in a fast-paced, customer-facing environment.
- Professional, positive, team-oriented approach with the ability to work independently when needed.
- High school diploma or GED required.

Preferred Qualifications

- Recent community banking, credit union, or retail banking experience.
- Exposure to loan servicing, deposit operations, wire processing, debit card support, or online and mobile banking support.
- Experience identifying customer needs and recommending banking products or services.
- Strong interest in building a long-term career within a relationship-focused financial institution.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.