Seeking an experienced Bank Operations professional. This role provides leadership, training, and operational support to branch staff while ensuring excellent client service and compliance with all policies, procedures, and regulations. The position works closely with the Branch Manager to drive branch growth, strengthen operational standards, and support both customer service and sales initiatives.

Responsibilities:
• Oversee day-to-day branch operations, including scheduling staff, approving transactions, and ensuring adherence to policies and regulatory requirements.
• Train, guide, and support team members to deliver exceptional customer service and operational excellence.
• Assist with account services, including new account openings, teller functions, callbacks, and dispute resolution.
• Ensure branch security, compliance, and accurate completion of operational reports and certifications.
• Support the Branch Manager in business development, customer retention, and promotional activities.
• Provide leadership in setting team goals, motivating staff, and recognizing strong performance.
• Supervise branch employees, including performance management, scheduling, and transaction approvals.

Qualifications:
• Specialist Level: Minimum 5 years of banking experience, including at least 2 years in operations and 2 years in a supervisory role.
• Officer Level: Minimum 8 years of banking experience, including at least 4 years in operations and 4 years in a supervisory role.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and banking software applications.
• Strong leadership, communication, and customer relationship skills.
• Notary Public preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.