As a Payment Solutions Specialist, you will work with customers to resolve past-due accounts and provide payment solutions. You’ll handle inbound and outbound calls, primarily servicing Car/Van accounts, and act as a trusted advisor to customers while ensuring compliance with state-specific laws and guidelines.

Key Responsibilities
Payment Solutions & Collections: Manage accounts 7–30 days past due by discussing payment options and making arrangements for qualifying customers.
Customer Support: Provide exceptional service to customers inquiring about reinstatement and redemption processes, ensuring accurate information and adherence to legal guidelines.
Internal Collaboration: Respond to inquiries from internal teams regarding asset recovery, including timely and professional email correspondence.
Vendor Support: Assist asset recovery vendors by providing accurate information and responding to inquiries to support the recovery process.
Inbound Call Focus: Primarily handle inbound calls while maintaining a professional and solution-oriented approach.

What You Bring:
Strong communication and negotiation skills.
A customer-focused mindset with the ability to provide empathetic and effective solutions.
Experience in collections, customer service, or asset recovery is a plus.
Ability to navigate and adhere to state-specific laws and guidelines governing repossessions (training provided).
A team-oriented attitude and the ability to thrive in a fast-paced environment.

If you’re ready to grow your career and make a difference, apply today to join our team of dedicated professionals!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.