Job Title: Associate Vice President of Mortgage
Department: Mortgage
Reports To: Vice President of Mortgage
FLSA Status: Exempt

Position Summary:
The Associate Vice President (AVP) of Mortgage assists in the daily operations of the mortgage loan department, ensuring efficient processes, regulatory compliance, and profitability. The AVP supervises sales and operations staff, oversees mortgage pipelines, and ensures timely loan closings, sales, and portfolio bookings. This role plays a critical part in managing profit margins, quality control, and compliance within all residential mortgage activities.

Essential Duties and Responsibilities:
-Supervise staff as directed by the VP of Mortgage, including performance evaluations and training.
-Oversee compliance with applicable federal and state laws, regulations, and internal policies.
-Manage and resolve investor, insurer, and quality control audit responses.
-Promote a productive and professional team environment.
-Oversee quality control, reporting, and operational efficiency of the mortgage division.
-Train new and existing staff on loan pre-qualification, submission, approval, and compliance procedures.
-Monitor adherence to underwriting standards, loan policy, and applicable laws.
-Support compliance procedures and internal monitoring systems.
-Ensure efficient production and timely delivery of residential mortgage loans to the secondary market or internal portfolio.

Qualifications:

Bachelor’s degree in Business, Accounting, Finance, or related field; or equivalent combination of education and experience.
-Minimum 7 years of experience in mortgage operations or a related field.
-Demonstrated experience in conventional mortgage lending, including underwriting, processing, and quality assurance.
-Experience managing high-volume operations and supervising teams.
Ability to work independently and make sound decisions.

Core Competencies:

Customer Service: Professional, prompt, and responsive to customer needs.

Written Communication: Clear, well-structured written communication and documentation.

Leadership: Ability to manage, coach, and evaluate team performance.

Sales: Understanding of sales processes and customer satisfaction.

Technology: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with CALYX and other mortgage platforms preferred.

Additional Requirements:

-Ability to read and interpret business, technical, and regulatory documents.
-Strong reasoning and problem-solving abilities; capable of managing abstract and complex information.
-Mathematical aptitude for interpreting data, analyzing trends, and solving finance-related problems.
-Strong verbal and written communication skills; comfortable engaging with internal and external stakeholders.
-Working knowledge of mortgage banking software and IT systems.

Supervisory Responsibilities:
Directly supervises 1–5 mortgage department employees. Responsibilities include hiring, training, directing, appraising, and disciplining staff, and resolving issues in accordance with company policy and applicable laws.

Travel:
Some travel may be required to support regional operations and branch locations.

Work Environment & Physical Demands:
Office environment with moderate noise. Must be able to sit, stand, walk, lift/move up to 25 lbs, and use a computer for extended periods. Visual acuity required for data analysis and computer work. Reasonable accommodations may be made for individuals with disabilitie

EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.