This Associate SOC Operations Support Analyst Position Features:
The Associate SOC Operations Support Analyst provides front line operational and technical support for SkyPro supported devices, applications, and hardware within an SOC or operations support environment. This role supports field users, assists with incidents and service requests, and partners with senior analysts and vendors to ensure reliable operational support.

Key Responsibilities
• Provide first level support for mobile devices (iOS), kiosks, and operational applications
• Serve as an initial point of contact for incidents and service requests
• Troubleshoot basic device, application, and connectivity issues
• Assist with device provisioning, swaps, and lifecycle support
• Log, track, and escalate incidents following SOC processes and SLAs
• Coordinate with internal teams and external vendors for issue resolution
• Monitor operational queues and dashboards to identify trends or recurring issues
• Document resolutions and support procedures
• Support deployments, refresh activities, and operational changes



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.