This Associate Customer Care Position Features:
• Mon-Fri, 8am-5pm
• Onsite in Irving, TX
• Pay $18.50/hr

About the Role
Our client is seeking an Associate Customer Care professional to join their fast-paced contact center team. You’ll handle inbound inquiries, resolve issues efficiently, and deliver outstanding customer experiences across phone, email, and chat.

Key Responsibilities:
* Respond to customer inquiries promptly and professionally.
* Research and resolve issues using multiple systems (up to 10 platforms).
* Document interactions accurately and escalate when necessary.
* Meet or exceed response time, quality, and productivity targets.

Qualifications:
* Stable job tenure is required (consistent employment history).
* High school diploma or GED (college degree preferred).
* 3+ year of customer support experience or relevant education.
* Strong communication, problem-solving, and multitasking skills.
* Proficiency with Microsoft Office; typing speed of 35+ WPM.
* Experience in tax, banking, mortgage, or real estate is a plus.
* Contact call center experience preferred.

What’s in It for You:
* Professional growth in a supportive, collaborative environment.
* Continuous learning opportunities.
* A chance to make a real impact on customer satisfaction.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.