Now hiring Customer Care Representatives for a client located in Irving, TX!

As a customer care representative, your role will include:

• Manages inbound inquiries on behalf of client, acting as an extension of our client
• Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
• Builds product and process knowledge to effectively interact with customers, within business guidelines
• Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
• Escalates issues according to business processes and timelines
• Meets personal/team production metrics and quality targets

Apply today for consideration!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.