Job Title: Area Customer Service Coordinator

Pay Rate: $19.00/hr
Location: Multiple client sites throughout Orlando
Schedule: Monday – Friday (Schedule flexibility required)
Interview Type: Virtual
Dress Code: Business Attire
Driving Required: Yes – Multi-site position
COVID Requirements: None

Position Overview
We are seeking a polished, detail-oriented, and customer-focused Area Customer Service Coordinator to support multiple law offices and corporate facilities throughout the Orlando area. This role combines administrative support, hospitality services, mail and print operations, and customer service responsibilities across various client locations. The ideal candidate will be adaptable, professional, and comfortable working in fast-paced office environments while delivering exceptional customer support.

This position offers the opportunity to become a permanent employee with Ricoh after 320 successful hours worked.

Key Responsibilities
Support daily operations across multiple customer locations
Provide administrative support including:
Calendar management
Mailroom and shipping tasks
Print room and document production support
Hospitality and conference room services
Operate and support print production equipment and office technology
Assist with onboarding and cross-training team members
Support implementation of new customer accounts and service expansions
Maintain Site Procedure Guides and ensure compliance with operational standards
Perform site inspections to ensure safety and service quality
Provide coverage for onsite staff absences, vacations, or training needs
Communicate effectively with customers and respond quickly to requests
Escalate customer concerns and assist with issue resolution
Collect operational data and assist with Monthly Operations Reviews
Travel between customer sites throughout the assigned operational area

Qualifications
High school diploma or equivalent required
Minimum 12 months of related work experience required
Post-high school education preferred
Legal or hospitality experience is a plus
Strong customer service and communication skills
Intermediate Microsoft Office and computer skills
Ability to manage multiple priorities and adapt to changing environments
Strong organizational and problem-solving abilities
Ability to work independently and collaboratively in a team environment
Reliable transportation required
Valid, violation-free driver’s license and minimum auto insurance coverage may be required per company policy

Physical Requirements
Ability to lift up to 25–50 lbs. as needed
Ability to stand, walk, bend, stretch, and move between locations throughout the day
Frequent local travel between client sites required
Some assignments may require early morning, evening, or weekend schedule flexibility

Additional Information
This is a multi-site role supporting various client locations throughout the Orlando area
Parking will be provided or reimbursed
Candidates may be asked to report to alternate sites on short notice based on business needs
Work environments may include office and warehouse settings

Ideal Candidate
We are looking for someone who is:
Professional and polished
Customer-service driven
Flexible and adaptable
Detail-oriented and organized
Comfortable supporting multiple locations and teams
Able to thrive in fast-paced corporate and legal office environments

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.