Call Center Service Technician (Appliance Troubleshooting) | Corona, CA

If you know appliances and you’re great at troubleshooting, but you’d rather do it with a headset than a toolbelt, this one’s for you. We’re hiring a Call Center Service Technician in Corona to support customers and field techs by diagnosing appliance issues over the phone and helping drive fast, accurate resolutions.

What you’ll do

Troubleshoot appliance problems in a call center environment (phone, email, ticketing)

Ask the right questions to diagnose issues, identify likely root causes, and recommend next steps

Guide customers through basic checks and resets when appropriate

Support field technicians with part identification, service history, and repair guidance

Document calls, resolutions, and follow-ups clearly in the system

Escalate complex cases and coordinate with service/parts teams to keep repairs moving

Maintain strong customer service under pressure (yes, even when the fridge “stopped fridging”)

What we’re looking for

Appliance troubleshooting experience (service tech, service advisor, warranty support, parts/service counter, etc.)

Comfortable in a high-volume call center or phone-based support role

Strong communication skills, patience, and ability to explain technical info clearly

Solid computer skills (CRM/ticketing systems, email, data entry)

High attention to detail with documentation and follow-through

Bilingual English/Spanish a plus (not required)

Why you’ll like it here

Stable, indoor role with consistent schedule

Use your technical knowledge without being in the field all day

Team environment with training and support

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.