Job Description

The Testing Department Administrator provides friendly and helpful service to both internal staff and external customers. This role supports the Testing team and acts as the main point of contact between customers and the Testing Department. The Administrator handles the department’s daily administrative tasks, including customer communication, managing data, supporting and processing testing agreements, and preparing reports when needed. Key responsibilities include processing and managing testing orders, helping develop and follow policies and procedures, handling billing, and managing the service board.
Essential Functions:
• Communicates regularly with internal staff and external customers. Responds to phone calls, emails, and system requests every day.
• Manages time well to meet goals and deadlines. Keeps assigned tickets updated in the company CRM system.
• Coordinates department activities to ensure work is efficient and follows company policies.
• Provides administrative support to Account Executives, Lead Testing Technicians, and Department Management. Helps with testing contracts and renewals to make sure coverage does not expire.
• Sets up customers, vendors, and subcontractors by collecting required forms and agreements and entering them into the CRM system.
• Keeps department service boards accurate and up to date so team members have current information.
• Helps manage the department’s testing schedule by reviewing the calendar, updating and assigning tickets, and communicating schedules to customers and technicians.
• Acts as a main contact for customers, completing follow-up calls to ensure services meet agreement requirements and quality standards, and continuously looks for ways to improve the customer experience.
• Works closely with billing and collections staff to support timely and professional communication, assist with documentation or corrections, and record all actions and communications in the CRM system.
Position Requirements:
• At least two years of experience in an administrative support role
• Proficient in Microsoft Office and Adobe Acrobat
• High school diploma or equivalent
• Reliable, punctual, and maintains consistent attendance
Physical Demands & Work Environment:
• Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
• Ability to walk, bend, stoop, hear, and speak, daily
• Move/Transport items weighing 20 pounds, occasionally
• Stand or Sit for long periods (4+ hours), daily
• Work is performed in an office environment





Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.